Ordering Online

Once you have submitted your order online an email acknowledgment will be sent. Please note that this email is not an order acceptance from us and at this stage, no contract has yet been formed between us.

Once your order has been dispatched, we will send you a confirmation email, constituting a formal acceptance of your order; this forms a binding contract between us.

Subject to availability, we will aim to dispatch your order within 7 days of its receipt and once payment has been approved.  If you need an item more urgently, we are happy to assist.

For furniture orders our AU Bespoke courier will make contact with you via the email provided on your order to arrange a suitable delivery date.

Once the goods have been dispatched to you, they become your property. We reserve the right to refuse or cancel any order.


Liability

It is imperative that you notify us within 24hrs of receipt, if the goods delivered to you are not the correct items, or are defective or damaged.  Otherwise, we shall accept no liability. We will also require photographs sending of the item, the packaging and the shipping label.

You must comply with, and observe all applicable legislation and regulations, including obtaining any relevant import permits needed to purchase goods from our site. We accept no liability for goods purchased by you in respect of any local laws regarding their import.

We make every effort to ensure our website is as accurate, current, complete and error free as possible.  Unless we are at fault, we are not liable for any inaccuracies or errors which are beyond our reasonable control.

We cannot guarantee that colours will be rendered correctly on different computer monitors. Any of the product dimensions that we supply are for guide purposes only and are intended to give an approximate indication of size. All items of AU Bespoke jewellery have been individually and skillfully handcrafted using natural materials and therefore, it is possible that slight variations in colour, shape and size may occur within the products displayed on the website. This is not a fault with the product, but a natural characteristic of the design which is beyond our control.

If you have any questions about our products, we recommend that you contact us prior to placing an order on our website.


Prices

Our prices are listed in British Pounds Sterling and payment can only be accepted in British Pounds Sterling. At the time of publication all our prices are correct; goods are charged at the price shown on the website at the time an order is placed. All prices are displayed excluding VAT. All taxes, where applicable, are calculated and added during checkout.

If we are unable to supply the goods you have ordered at the price or conditions shown, we will notify you as soon as possible.


Cancellation

If we have published any information incorrectly – including pricing or other relevant information regarding descriptions or delivery times, or any other information in general – we reserve the right to cancel your order. This will be done by email and you shall have the right to reconsider replacing your order, after we supply you with the correct information. At the point of cancellation, we will refund any sum taken from your credit card as soon as possible and certainly, within 30 days of your order. We shall not be liable for any disappointment suffered, nor any further compensation.


Packaging

Our packaging is chosen for two reasons; it protects small items that travel by post and it is recycled. This means that while it certainly isn’t going to be admired for its aesthetic, we are trying to live by our ethos of sustainability, repurposing wherever we can.

Please be aware that, when we deliver furniture to you, we will not use any plastic at all. Instead, each piece will be carefully wrapped in blankets. Once safely delivered our AU courier will remove the blankets for you. This means that we can reuse our blankets and you will not have to dispose of any cumbersome packaging.

If you would like your purchase to be packaged differently – for example, if you are transporting the piece abroad or if you need it to be placed in storage – we regret that we are unable to take responsibility for this. We would recommend that you contact our shipping partners http://www.simonhalllimited.com who will be happy to meet your exact requirements.


Agreement

The terms and conditions listed above form the entire agreement between us, AU Bespoke and you, the customer. We shall not be in breach of these terms and conditions if any delay or failure is due to circumstances beyond our control, such as fire, industrial action, the breakdown of systems or network disruption, flood, accident, fire or explosion.