Delivery

For UK mainland customers, shipping rates are calculated during checkout and vary depending upon the weight and complexity of the item. Typically, marble tables are £85 including VAT, items under OBJECT are £15 including VAT.

For the rest of the world, shipping will be arranged by the customer. Please contact our recommended international shipping partner Simon Hall Limited:

You can contact the export desk via email for a quick quote: [email protected]
Or via the website: www.simonhalllimited.com
Please do let them know you are working with AU Bespoke.

Please note, AU is not liable for any damages or loss sustained in transit via third parties. Items will not be released for delivery or collection until all monies have cleared.

Packaging

Our packaging is chosen for two reasons; it protects small items that travel by post and it is recycled. This means that while it certainly isn’t going to be admired for its aesthetic, we are trying to live by our ethos of sustainability, repurposing wherever we can.

Please be aware that, when we deliver furniture to you, we will not use any plastic at all. Instead, each piece will be carefully wrapped in blankets. Once safely delivered our AU courier will remove the blankets for you. This means that we can reuse our blankets and you will not have to dispose of any cumbersome packaging.

If you would like your purchase to be packaged differently – for example, if you are transporting the piece abroad or if you need it to be placed in storage – we regret that we are unable to take responsibility for this. We would recommend that you contact our shipping partners http://www.simonhalllimited.com who will be happy to meet your exact requirements.

Returns

Items are vintage and therefore sold as seen, described or commissioned. Although every effort is made to choose items with minimal damage or age wear, and describe any faults, customers should expect some signs of age and use and are advised to request a detailed condition report ahead of purchase.

AU cannot guarantee the future lifespan of previously used goods.

No refunds or exchanges accepted on commissions.

Press Loan Enquiry

If you would like a credited press loan of an item please contact [email protected]

Liability

Items are owned by AU until all money has exchanged hands and the goods have left the premises. All our lighting is rewired and PAT tested unless otherwise stated. All electrical items should be fitted by a qualified electrician. Upholstered items that do not meet current fire regulations must be appreciated as a work of art from a safe distance.

Prop Hire

Prop hire. Shoot hire. Event hire. Items are loaned at a rate of 15% of  the item’s value for 1-2 days or 20% per week’s hire